Hotel Trofana Royal

General Description of Services

The website trofana-royal.at offers various services in the field of e-commerce. These primarily include functions and content provided electronically in connection with the conclusion of a contract.

These services include:

• Online booking of stays and package deals
• Online inquiries about stays and package deals via a structured inquiry form
• Provision of comprehensive information about the hotel, culinary offerings, leisure activities, and other services
• Online purchase of vouchers for stays, culinary experiences, or wellness services
• Newsletter subscription to receive exclusive offers and news regularly

These digital services enable users to comfortably and efficiently plan and book their stay.

Explanation of the Service

The process is carried out entirely through digital interfaces, particularly via forms and integrated booking and voucher modules. Users can book rooms and offers online, send inquiries, or order vouchers – regardless of time and location.

In doing so, we ensure that all procedures are clearly structured, transparent, and technically designed to be as accessible as possible for individuals with disabilities. Input and selection processes are largely optimized for ease of use, and important information is presented in a clear and comprehensible manner.

Information About the Service Provider

Hotel Trofana Royal GmbH
Fam. von der Thannen
A 6561 - Ischgl | Dorfstraße 95
Tyrol - Austria

Phone: +43 (0) 5444 600
Fax: +43 (0) 5444 600-90
E-Mail: office@trofana.at

Requirements, Status of Compatibility and Realization

The website meets the requirements of the Barrierefreiheitsgesetz as far as possible and goes beyond the legal requirements in some aspects.

The following standards and guidelines, among others, were taken into consideration:

• Harmonized European Standard EN 301 549, Version 3.2.1
• Web Content Accessibility Guidelines (WCAG), Version 2.2, Levels A and AA

We are constantly implementing measures to further improve the accessibility and user experience of our website.

This includes:

• The website was tested for accessibility, then extensively revised and adapted to accessibility standards.

• A menu with accessibility features has been integrated to enable additional accessibility settings.
• Any future development of the website (e.g. new content, functions) will take accessibility into account from the outset.

Fulfillment of the Requirements

The website is largely compatible with assistive technologies. No data is recorded when using accessibility features, ensuring that your privacy is always protected.

Fonts, Contrast, Spacing

• The font type, size, and style are selected for optimal readability. Alternatively, users can activate the "System Font" option in the accessibility menu.
• Text and visual content offer adjustable contrast, which can be modified in the accessibility menu.
• There is sufficient spacing between letters, lines, and paragraphs.
• A dyslexia-friendly font is available in the accessibility menu for users with dyslexia.
• You can also adjust settings in your browser or operating system for further customization.

Color cues

• Visual information is indicated by at least two visual features and may also be accompanied by text.

Alternatives for non-text content

• For content that does not consist of text, there are alternatives that do not require vision - these include alternative texts for images, icons and graphics.

Zoom

• You can zoom in on the website by up to 200% without losing any content. You can use the appropriate settings in your browser and operating system to do this.

Keyboard control

• You can control the website completely with an external keyboard. This applies to all areas and functions, and navigation takes place in a logical sequence.

• Interactive elements such as links or buttons are visually highlighted when selected with the keyboard to make navigation easier (keyboard focus).

Support for screen reader / Braille display

• You can operate and output all areas, content and functions of the website with a screen reader. This is done either via an acoustic output or tactilely via an externally connected Braille display.

Time limitations

• If an element has a time limit, this will be announced in advance. You can then extend, change or deactivate the time limit.

Headings and labels

• The website has a clear and meaningful semantic structure, with meaningful headings and labels that promote easy navigation and comprehensibility.

Links

• Links are identified by more than one visual feature and are provided with meaningful link text.

• To further improve the recognizability of the links, the “Highlight Links” function can be activated in the accessibility menu.

Alternatives for audio content

• The website is usable even with limited or no hearing ability — no information relevant to contract completion is communicated solely through sound.
• For videos and audio files with spoken content, subtitles or other alternatives are provided whenever possible.

No Complex Physical Movements Required

• The website is fully usable for people with limited mobility. No extensive reach or physical strength is required to use its features.

Target size

• Elements have sufficiently large target size and are spaced far enough apart.

Display layout

• The website is partially responsive and functions in different screen orientations. You can use your device in both portrait and landscape mode — the content and functions adapt automatically.

Voice Input

• The website works without the need for speech. It is fully usable for individuals with limited or no speaking ability, and no voice-based content is required.

Cognitive Accessibility

• You can use the website with limited or alternative cognitive, psychological or neurological abilities. This also applies if you identify as “neurodivergent”.

Semantic structure

• The website is logically and predictably structured.
  

Understandable Texts

• Texts are generally easy to understand and relatively simple in language.
  

Auto-Fill

• Fields for text input support Auto-Fill by the browser or operating system.

Errors

• The website is designed to help you avoid errors - for example, through clear labeling and instructions.

• Input is checked and you receive feedback so that any errors can be easily identified and corrected.

Animations

• Only a few simple animations are used on the website. To avoid distraction or discomfort, these can be deactivated in the accessibility settings via the “Reduce Motion” setting.

Flashing

• The website does not contain any light or flash effects that could trigger photosensitive seizures or discomfort in sensitive persons.

Non-Accessible Content

The following content is known to us and is not accessible for the reasons outlined below:

• Due to the high number of images on our website, we are currently unable to provide individual and comprehensive alternative texts for all visual content. We are aware of the importance of accessible content and are continuously working to add image descriptions as quickly as possible.
• Some older documents and content available on the website are not fully accessible. Retrofitting these contents involves considerable effort and, due to organizational reasons, cannot be consistently implemented at this time. However, if you require an accessible version of a specific document, please do not hesitate to contact us – we will provide it to you as quickly as possible upon request.
• The website also contains documents and content from third parties, which are neither developed, financed, nor controlled by us. Therefore, we cannot make any statements regarding their compliance with accessibility standards.
• This particularly applies to the online booking tool and the inquiry form, which are based on external systems. Fully implementing accessible versions of these functions would require significant technical and organizational effort and is currently not feasible. To still enable accessible booking or inquiries, our reception team is always happy to assist you personally. Please contact us by phone at +43 (0) 5444 600 or by email at office@trofana.at.

Accessibility Menu

You can use various accessibility settings on our website that allow you to adapt the appearance and operation of the site to your individual needs. These functions can be found in the bottom right-hand corner of the browser window or via the skip link menu. To further optimize your user experience, several functions can be combined at the same time so that you can adjust the settings as required and achieve an even better effect.

The following functions are available in the accessibility menu:

Summary of the current page

• Generates a summary of the current page in simple language created by artificial intelligence (AI), which summarizes the most important information in a short and understandable way. Please note that the summary may differ from the original version.

Navigation

• Provides simplified navigation that allows users to navigate the website faster and without distractions. This allows users to access the most important areas directly without having to navigate through complex menu structures.

Visual adjustments

• Grayscale: Displays the website in black and white to make it easier to concentrate on the content.
• High Contrast: Increases the color contrasts to improve readability.
• Invert Colors: Inverts the colors to increase the contrast between text and background.
• Reduce Brightness: Reduces the luminosity of colors to reduce eye strain and allow light-sensitive use.
• Reduce Transparency: Uses solid color backgrounds to increase readability and visual clarity.

Text optimization

• Focus on text: Highlights the text area in particular to make reading easier and minimize distractions – maximizing the contrast between background and text.
• Dyslexia-friendly font: Activates a special font that makes reading easier for people with dyslexia or reading problems.
• Use system font: Uses the device's default font to fix any issues with the font used on the website and improve readability and consistency of display.

Content highlighting

• Highlight headings: Makes all headings clearly visible to clarify the structure of the page and make it easier to navigate.
• Highlight links: Highlights all links so that they can be recognized quickly and easily to improve navigation.
• Hide images: Hides images to reduce distractions and put the focus on the text content.

Additional features

• Large cursor: Enlarges the mouse pointer to make it more visible and easier to find.
• Reduce movements: Stops animations, autoplay video content and transitions to provide a smoother and less distracting view of content.

Feedback and Contact

This statement was created on January 30, 2025 and last updated on June 16, 2025.

We are always working to improve the accessibility of our website. If you encounter any non-accessible content that prevent you from using our website, please contact us:

E-Mail: office@trofana.at

In this case, please briefly describe the problem and provide the URL of the website or document concerned. We will check your request and contact you as soon as possible.