General description of our digital services

On our website, we provide a range of digital services relating to our offering. These make it easy for you to find information, get in touch and, where applicable, book a stay.

Our digital services include:

Online booking of stays and packages
Online enquiries about stays and packages via a structured enquiry form
Comprehensive information about the hotel, our culinary offering, leisure activities and other services
Online purchase of vouchers for stays, culinary experiences or wellness treatments
Newsletter subscription for regular exclusive offers and news

How to use our digital services

Our digital services are largely accessed via modern, user-friendly online interfaces. We make sure that processes are clearly structured, easy to follow and technically designed so that people with disabilities can use them as independently as possible.

Input and selection processes have been optimised for ease of use wherever possible, and important information is presented in a clear and understandable way.

Information about the provider

Hotel Trofana Royal GmbH
Dorfstraße 95, 6561 Ischgl
Tyrol, Austria

Phone: +43 (0) 5444 600
Email: office@trofana.at

For further information, please see our legal notice.

Requirements, compliance status and implementation

Our website largely meets the requirements of the Austrian Accessibility Act (BaFG) and in some respects goes beyond the legal requirements. The following standards and guidelines, among others, have been taken into account:

Harmonised European Standard EN 301 549, version 3.2.1
Web Content Accessibility Guidelines (WCAG), version 2.2, levels A and AA

We continuously implement measures to further improve the accessibility and user experience of our website. Recent measures include:

As part of a comprehensive website relaunch, accessibility has been significantly improved and key standards for an accessible web have been implemented.
In this context, an accessibility menu (widget) has been integrated, offering additional accessibility settings.
For all future extensions and new features, accessibility will remain an integral part of our planning and implementation.

Meeting the requirements

Our website can largely be used with assistive technologies. No data is recorded when you use the accessibility tools, so your privacy is always protected.

Visual (seeing)

Font, contrast, spacing

The font, font size and letterforms have been chosen for good legibility.
Text and visual content have adjustable contrast, which can be changed in the accessibility tools.
There is sufficient spacing between letters, lines and paragraphs.
If you have difficulty with the font, you can select the system font in the accessibility tools.
For people with dyslexia, a dyslexia-friendly font is available in the accessibility tools.
You can also make further adjustments in your browser or operating system.

Colour cues

Visual cues and information are, for the most part, indicated by at least two visual characteristics and may also be accompanied by text.

Alternatives for non-text content

Alternatives that do not require vision are provided for non-text content, for example alternative text for images, icons and graphics.

Magnification

You can zoom the website up to 200% without any loss of content. Your browser and operating system provide the relevant settings for this.

Keyboard focus

Interactive elements such as links or buttons are visually highlighted when selected via keyboard to make navigation easier (focus indicator).

Screen reader and Braille display support

You can use and output almost all areas, content and functions of this website with a screen reader, either via audio output or tactilely via an externally connected Braille display.

Structure & layout

This website has a clear and meaningful semantic structure, with descriptive headings and labels that make it easy to navigate and understand.

Auditory (hearing)

Our website can also be used by people with limited or no hearing. No relevant information is conveyed by sound alone.

Alternatives for audio content

Subtitles or, where appropriate, other alternatives are provided for new videos and audio content containing speech.

Motor (mobility, reach, strength)

Our website is fully usable even with limited mobility. You do not need a long reach or physical strength to use all functions.

Keyboard operation

You can largely control this website with an external keyboard. This applies to all areas and functions, and navigation follows a logical order.

Click targets

Clickable elements are sufficiently large and spaced far enough apart.

Screen orientation

Complex movements

Hardly any complex gestures or movements (e.g. swiping or dragging) are required.

Speech (speaking)

Our website also works for people with limited or no ability to speak. It does not require speech input and contains no such content.

Cognitive (psychological, neurological, neurodivergent)

You can use our website with limited or different cognitive, psychological or neurological abilities. This also applies if you identify as neurodivergent.

Semantic structure

This website is structured logically and predictably.

Time limits

If an area has a time limit, this is announced in good time. You can then extend, adjust or turn off the limit.

Understandable text

Texts are, for the most part, easy to understand and written in relatively simple language.

Autofill

Text input fields support autofill by your browser or operating system.

Avoiding and correcting errors

This website is designed to help you avoid errors, for example through clear labels and instructions.
In forms, your entries are checked and you receive feedback so that any errors can be easily identified and corrected.

Animations

Only a few simple animations are used on this website. To avoid distraction or discomfort, they can be disabled in the accessibility tools via the “Reduce motion” setting.

Light and flash effects

This website contains no light or flash effects that could trigger photosensitive seizures or discomfort in sensitive individuals.

Non-accessible content

The content listed below is known to us and is not accessible for the following reasons:

Some older third-party widgets, tools and interfaces cannot yet be fully operated using a keyboard. This applies exclusively to embedded content that lies outside our direct technical control. We are striving to make these areas as accessible as possible in future and are actively working to use only accessible alternatives or to improve existing solutions in cooperation with the providers.
The accessibility of the PDF documents provided is being continuously improved. In addition to the applicable guidelines for accessible web content, these documents follow the international PDF/UA standard. However, full accessibility of all PDF content cannot yet be guaranteed. If you experience difficulties with individual documents, please let us know by email at office@trofana.at. The content in question will be made available in an accessible format on request. Where possible, the documents concerned will also be supplemented or replaced by accessible alternatives.

Accessibility tools

On our website, you can use various accessibility tools that allow you to adapt the display and operation of the site to your individual needs. You can find these functions in the main navigation bar at the top of the screen or via the integrated skip link menu. To further optimise your user experience, several functions can be combined, allowing you to adjust the settings as required for an even better effect.

The following functions are available in the accessibility menu:

Summary of the current page

Generates an AI-created summary of the current page in plain language, presenting the most important information briefly and clearly. Please note that the summary may differ from the original version.

Navigation

Provides simplified navigation, allowing you to move through the website faster and without distractions. Users can access the most important areas directly, without having to navigate complex menu structures.

Visuelle Anpassungen

Greyscale: Displays the website in black and white to make it easier to focus on the content.
High contrast: Increases colour contrast to improve readability.
Invert colours: Reverses the colours to strengthen the contrast between text and background.
Reduce brightness: Lowers the brightness of colours to reduce eye strain and support light-sensitive use.
Reduce transparency: Uses solid-colour backgrounds to improve readability and visual clarity.

Text optimisation

Focus on text: Emphasises the text area to make reading easier and minimise distractions, maximising the contrast between background and text.
Dyslexia-friendly font: Activates a special font that makes reading easier for people with dyslexia or reading difficulties.
Use system font: Uses your device’s default font to resolve any issues with the font used on the website and to improve readability and consistency.

Content highlighting

Highlight headings: Makes all headings clearly visible to clarify the page structure and make navigation easier.
Highlight links: Marks all links so that they can be recognised quickly and easily, improving navigation.
Hide images: Hides images to reduce distractions and put the focus on the text content.

Further support

Large cursor: Enlarges the mouse pointer to make it more visible and easier to find.
Reduce motion: Stops animations, autoplaying video content and transitions for a calmer, less distracting display.

Feedback and contact details

This statement was prepared and last updated on 17 September 2026.

Our website is continuously being optimised, and usability and accessibility are very important to us. If you encounter any barriers on our website that hinder or restrict your use of it, please let us know at the following email address:

Email: office@trofana.at

Please briefly describe the problem and include the URL of the web page or document concerned. We will review your request and get back to you as soon as possible.

Enforcement procedure

If you are not satisfied with the response you receive via the contact options above, you can submit a complaint to the competent complaints body. The competent market surveillance authority is the Federal Office for Social Affairs and Disability (Sozialministeriumservice).

Contact for reporting issues under the Accessibility Act

If your complaint is justified, the competent authority will propose appropriate measures to remedy the identified shortcomings.