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Overview
09 / 10 / 2020

QUALITIY TIME – 100% CAREFREE Healthy and Safe during Winter 2020/21

During the last few months we learned to take care of each other and to keep distance. At the Trofana Royal*****Superior you have enough space to relax and enjoy your holidays in a safe environmemt.

In order to guarantee the highest safety for you and our employees we will go above and beyond the legally mandated safety measures. 

Hygiene-Concept

Highest cleanliness and hygiene standards in all departments have always been obvious at the Trofana Royal. Furthermore, the cleaning and disinfection is carried out with proven virucidal efficacy. 

Hand disinfectant dispensers

Hand disinfectant dispensers are available in all public areas. 

FAce Mask

Please wear a face mask in all public indoor areas of the hotel (elevator, spa area, restaurants etc.).

Markings on the floor 

Markings on the floor ensure the minimum distance of one meter at our buffet area.

Protective glass shields

Protective glass shields have been installed at the front desk and the buffet. 


Special cleaning agents

All surfaces (door handle, light switches, etc.) are cleaned with special cleaning agents more frequently. 

Laundry

Disinfection of the laundry and linen with hygiene detergent.

Employees

  • All employees wear a face mask.
  • Everybody working in the Trofana Royal is tested on Covid-19 on a weekly basis and continuosly trained on hygiene.

Before arrival  

You should only go on vacation in a good medical condition. If it is your first stay at the Trofana Royal we kindly ask you to send us the personal data (name, address, date of birth) of all fellow travellers in advance to shorten the check in process. 

 

Royal Spa

  • 2.500 m² are your disposal in our Royal Spa
  • We kindly ask you to keep a minimum distance of one meter at all times and to disinfect your hands regularly
  • The number of guests allowed in the sauna area and the gym is limited
  • Please, use the loungers with a towel
  • Beauty treatments and massages are possible without any restrictions in compliance with all hygiene regulations

Ski area Ischgl-Samnaun

The ski area Ischgl-Samnaun has sufficient capacity to guarantee enjoyable skiing days, despite corona safety precautions. 3 feeder lifts take you up the mountain where an extensive ski area with loads of groomed slopes awaits you. 

The detail measures of the tourism association Ischgl-Paznaun can be found here.

PCR Test possibility

You have the possibility to take a corona test at the HELP Centre Ischgl daily. You should receive the result within 24 hours. For further information, please contact the tourist office or our reception team. 

Cancellation 

The general terms and conditions for hotel industry apply. Should the arrival be prevented due to border closures or travel restrictions it is possible to cancel free of charge. In case of a travel warning for Tyrol/Austria in the booked period, you can cancel without any penalties. We highly recommend taking out a travel insurance. In case of coming down with corona the cancellation costs are covered by the insurance. 

Safe Service

Tyrol's tourism industry relies on certified safety - and we are part of it: For the winter season 2020/21 we are using the "SAFE SERVICE" learning app as a modern training tool for our employees*. Our company has successfully completed the digital training on security topics such as protective measures, distance rules, hygiene or contactless customer experience. We live SAFE SERVICE internally and know very well what our guests want in terms of security. We also consciously show SAFE SERVICE to the outside world and make it visible that we are a SAFE SERVICE company.

More information: safe-service.tirol

It is obvious, that we will constantly adapt all measures to the current situation.

Do not hesitate to contact our reception team at any time, if you have any further questions.

We are looking forward to a
safe and active winter season!

Faithfully yours
Family von der Thannen

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